Privacy Policy

Last updated: 1 May 2026  |  FreightLine Australia Pty Ltd  |  ABN 47 823 491 056

1. About This Policy

FreightLine Australia Pty Ltd (ABN 47 823 491 056) ("FreightLine", "we", "us", "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy explains how we collect, hold, use and disclose personal information, and sets out the rights available to you in relation to that information.

This Policy applies to all personal information we handle in connection with our freight and logistics services, our website at freightlineaustralia.com.au, our employment and contractor relationships, and all other business activities conducted by FreightLine Australia. It applies to clients, consignors, consignees, prospective clients, employees, job applicants, contractors, transport subcontractors, and any other individual whose personal information we may hold.

By providing your personal information to us, or by continuing to use our website or services, you acknowledge that you have read and understood this Policy. We may update this Policy from time to time. The current version is always available on our website and is the version that governs our handling of your personal information. Material changes will be notified via our website and, where practicable, by direct communication to known contacts.

FreightLine Australia is an APP entity for the purposes of the Privacy Act 1988 (Cth). Our Privacy Officer is responsible for overseeing compliance with this Policy and with the APPs. Contact details for our Privacy Officer are set out in section 10 of this Policy.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for one or more of our functions or activities. The categories of personal information we may collect include: full name; business name and ABN; postal and delivery addresses; email address; telephone and mobile numbers; freight origin and destination details; consignment weight, dimensions and contents descriptions; delivery instructions and access requirements; payment and invoicing information (excluding full credit card numbers, which are not stored); and, in the context of employment or contractor engagement, driver's licence details, heavy vehicle licence class, medical fitness declarations, and background check outcomes.

We collect personal information through a variety of means, including: enquiry and booking forms submitted through our website; telephone conversations with our operations, quotes and accounts teams; written contracts, credit applications and service agreements; consignment notes, proof-of-delivery records, and freight manifests; electronic data interchange (EDI) transmissions from client systems; and, where you apply for employment or a subcontractor engagement, through résumés, referee checks and pre-employment screening processes.

We collect personal information only by lawful and fair means and, wherever reasonably practicable, directly from the individual concerned. Where we collect personal information about an individual from a third party (for example, a consignor providing details about a consignee), we take reasonable steps to ensure the individual is aware of the collection and this Policy. We will not collect sensitive information — including health information, criminal record information, or racial or ethnic origin — unless you have consented to that collection and the collection is reasonably necessary for our functions, or another permitted general situation applies under the APPs.

You are not required by law to provide us with personal information, but if you choose not to do so, we may be unable to provide you with our freight and logistics services, respond to your enquiry, or process your application for employment or credit.

3. Use and Disclosure of Personal Information

We use personal information for the primary purpose for which it was collected, for related secondary purposes that you would reasonably expect, and for other purposes with your consent or as permitted by the APPs. Our primary uses of personal information include: providing and managing freight and logistics services; processing bookings, consignments and delivery instructions; generating and issuing invoices and managing accounts receivable; communicating with you about your consignment, including tracking notifications and proof-of-delivery records; and managing employment and contractor relationships, including payroll, rostering, and heavy vehicle compliance obligations.

We may disclose personal information to third parties where necessary to perform our services or to comply with our legal obligations. Such third parties include: our depot staff and operations teams across our seven Australian locations; licensed transport subcontractors engaged to carry out specific legs of a consignment; customs brokers and freight forwarders where international arrangements are involved; the National Heavy Vehicle Regulator (NHVR) and state road transport authorities, as required by the Heavy Vehicle National Law; the Australian Taxation Office (ATO) and other regulatory bodies as required by law; debt collection agencies in connection with overdue accounts; and courts, tribunals, or law enforcement agencies where we are legally compelled to do so.

We do not sell, rent or trade personal information to third parties for their own marketing purposes. Any subcontractors or third-party service providers to whom we disclose personal information are required to handle that information in a manner consistent with the APPs and our contractual confidentiality obligations. Where we engage a third-party service provider (such as a cloud hosting provider or IT support contractor), we take reasonable steps to ensure they do not use or disclose the personal information for any purpose other than performing the contracted service.

Personal information may also be used to improve our services, analyse operational performance, conduct staff training, and for our internal record-keeping and audit functions. We retain personal information for as long as is reasonably necessary for the purposes for which it was collected, or as required by law, and then securely destroy or de-identify it.

4. Direct Marketing

FreightLine Australia does not send unsolicited commercial electronic messages. We will only send marketing communications — including email newsletters, service updates, and promotional offers — to individuals who have expressly opted in to receive such communications, or where we have an existing customer relationship and the individual has not opted out, consistent with the Spam Act 2003 (Cth). Every marketing communication we send will include a clear, functional unsubscribe mechanism that allows you to opt out from future marketing messages with a single action.

We process unsubscribe requests within five business days of receipt, as required by the Spam Act 2003 (Cth). Once you have unsubscribed, we will not use your contact information for direct marketing purposes unless you subsequently provide fresh consent. Unsubscribing from marketing communications does not affect our ability to send you service-related communications necessary to manage your consignment or account, such as booking confirmations, delivery notifications, and invoices.

We do not disclose personal information to third parties for their direct marketing purposes unless you have expressly consented to us doing so. You may contact our Privacy Officer at any time to request that we stop using your personal information for direct marketing purposes, or to request details of the source from which we obtained your information for that purpose. We will respond to such requests promptly and at no cost to you.

5. Data Security

FreightLine Australia takes reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Our security measures include: encryption of personal data in transit using TLS/SSL; access controls that restrict system access to authorised personnel on a need-to-know basis; password management policies and multi-factor authentication for administrative systems; physical security at our depot and office facilities; and regular security reviews of our IT infrastructure and third-party hosting arrangements.

We require our employees, contractors and service providers to maintain the confidentiality of personal information and to use it only for the purposes for which it was provided to them. New employees and contractors receive privacy and data security training as part of their induction, and refresher training is conducted annually.

In the event of an eligible data breach as defined under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988 (Cth)), we will take the steps required by law, including notifying the Office of the Australian Information Commissioner (OAIC) and, where required, affected individuals, as soon as practicable after we become aware of the breach. Our data breach response plan is reviewed annually and is available to staff through our internal policy register.

When personal information is no longer required for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or permanently de-identify that information. Paper records are shredded using cross-cut shredders and electronic records are deleted using industry-standard secure deletion methods.

6. Access and Correction

Under APP 12, you have the right to request access to personal information that FreightLine Australia holds about you. To make an access request, please contact our Privacy Officer in writing using the details set out in section 10 of this Policy. We will respond to access requests within 30 days of receipt. Where we are unable to respond within that period, we will notify you of the reason for the delay and provide a revised timeframe. Access will generally be provided free of charge, however we reserve the right to charge a reasonable fee to recover the cost of providing access where requests are complex or involve a large volume of information.

There are limited circumstances under APP 12 in which we may refuse to provide access to personal information, including where: providing access would pose a serious threat to the life, health or safety of any individual; providing access would have an unreasonable impact on the privacy of other individuals; the request is frivolous or vexatious; the information relates to existing or anticipated legal proceedings; or providing access would be unlawful. Where we refuse access, we will provide written reasons and advise you of the mechanisms available to complain about the refusal.

Under APP 13, you also have the right to request correction of personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact our Privacy Officer with details of the correction you are seeking and the reasons for your request. We will respond within 30 days. If we decline to make the correction, we will provide written reasons and, at your request, will note your request alongside the relevant record.

7. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to support the operation of the site and to improve your browsing experience. We use strictly necessary cookies (which are required for basic site functionality, including session management on the contact form) and, where you have consented, analytics cookies that allow us to understand how visitors use our website. Strictly necessary cookies are deployed without requiring your consent; analytics cookies are only activated after you have clicked "Accept" on our cookie consent banner.

Our website analytics are powered by a privacy-respecting analytics platform configured with IP anonymisation enabled and data sharing with third-party advertising networks disabled. Analytics data is retained for no more than 26 months. We do not use advertising cookies, cross-site tracking cookies, or cookies that build individual advertising profiles without your explicit consent. If you click "Decline" on our cookie consent banner, only strictly necessary cookies will be set and your visit will not be tracked for analytics purposes.

You can withdraw your consent to analytics cookies at any time by clearing your browser cookies and revisiting our website, at which point you will be presented with the consent banner again. You may also configure your browser to refuse all cookies or to notify you when a cookie is being sent; however, some features of our website may not function correctly if cookies are disabled entirely. More information about managing cookies is available through your browser's help documentation.

8. Cross-Border Disclosure

FreightLine Australia's operations are conducted predominantly within Australia and we do not, as a general practice, transfer personal information to recipients located overseas. Our IT infrastructure, including our transport management system and customer database, is hosted on servers located in Australian data centres.

In limited circumstances — for example, where a consignment involves international freight and personal information must be shared with an overseas customs broker, freight forwarder, or port agent — we may disclose personal information to an overseas recipient. In such cases, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information, consistent with APP 8. We may also rely on the exception in APP 8.2(a) where you have consented to the disclosure after being informed that APP 8.1 will not apply.

If you have questions about whether your personal information may be transferred overseas in connection with your consignment, please contact our Privacy Officer before booking your freight service. We will provide you with details of the countries involved and the privacy protections applicable to those transfers.

9. Complaints — OAIC

If you believe that FreightLine Australia has interfered with your privacy or breached the APPs in relation to your personal information, you are entitled to make a complaint. We ask that you first raise your complaint directly with our Privacy Officer, as set out in section 10 of this Policy, so that we have the opportunity to investigate and resolve the matter. We will acknowledge your complaint within five business days and provide a substantive written response within 30 days. If further time is required, we will advise you of this and keep you informed of progress.

If you are not satisfied with our response to your complaint, or if we have not responded within 30 days, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted as follows:

The OAIC has the power to investigate privacy complaints, conciliate disputes between complainants and APP entities, and, in some cases, make determinations. There is no cost to lodge a complaint with the OAIC. We are committed to cooperating fully with any OAIC investigation and to complying with any determination made by the Commissioner.

10. Contact for Privacy Officer

All privacy-related enquiries, access and correction requests, and complaints should be directed to our Privacy Officer:

Please mark written correspondence clearly as "Privacy — Confidential" to ensure it is directed to the Privacy Officer without delay. We prefer to receive access and correction requests in writing so that we can accurately identify the information you are seeking and maintain a record of our response. If you have difficulty making a written request, please telephone us and we will assist you.