Operating within Australia's
regulatory framework.
FreightLine Australia maintains active accreditation, documented compliance systems, and transparent reporting across all regulatory frameworks governing heavy vehicle transport, consumer protection, workplace safety, and data privacy.
Heavy Vehicle National Law (HVNL)
The Heavy Vehicle National Law (HVNL) governs the use of heavy vehicles — those with a Gross Vehicle Mass (GVM) over 4.5 tonnes — on Australian roads. FreightLine operates entirely within the HVNL framework, with the National Heavy Vehicle Regulator (NHVR) as our primary regulatory authority. All FreightLine vehicles meet HVNL mass, dimension, and loading requirements, and our fleet configuration reflects the applicable mass limits for each road corridor.
The Chain of Responsibility (CoR) provisions of the HVNL extend regulatory obligations beyond drivers and operators to all parties in the freight chain — including consignors, packing and loading companies, schedulers, and receivers. FreightLine maintains documented CoR procedures and provides CoR guidance to clients upon request to ensure shared compliance obligations are understood and met.
Primary duties under the HVNL CoR provisions require each party to eliminate or minimise safety risks so far as is reasonably practicable. FreightLine's internal safety management system, driver training programme, and fatigue management procedures are all designed around this primary duty framework.
NHVAS Accreditation
FreightLine holds National Heavy Vehicle Accreditation Scheme (NHVAS) accreditation across three modules: Mass Management, Basic Maintenance Management, and Basic Fatigue Management. Accreditation is issued by the NHVR following documented assessment against each module's requirements, and is subject to ongoing audit and renewal.
The Mass Management module permits FreightLine vehicles to operate at concessional mass limits on approved routes, subject to compliance with mass management system requirements. The Maintenance Management module documents our scheduled maintenance programme, pre-trip inspection procedures, and defect reporting system. The Fatigue Management module establishes our driver hours monitoring, rostering, and fatigue risk management procedures.
Enterprise clients can request copies of FreightLine's NHVAS accreditation certificates and audit reports as part of their own CoR due diligence. Third-party NHVAS audits are conducted every three years by an NHVR-approved auditor.
Australian Consumer Law (ACL)
FreightLine's service terms and quoting practices are designed to comply with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our standard terms do not exclude, restrict, or modify consumer guarantees where those guarantees apply by law. All service descriptions — on this website, in quotes, and in correspondence — are accurate, not misleading, and substantiated where specific performance metrics are stated.
Pricing disclosed in quotes reflects the total cost to the client, with all components itemised. We do not bundle surcharges into freight rates without disclosure. Contract terms for recurring freight arrangements are written in plain English and reviewed against ACL unfair contract term provisions.
Disputes relating to service delivery are handled in the first instance by our operations management team. Where disputes cannot be resolved internally, clients may seek resolution through the relevant state consumer protection agency or the ACCC.
Work Health and Safety (WHS)
FreightLine operates across seven Australian states and territories, each with state-based Work Health and Safety legislation harmonised under the model WHS Act. Our WHS management system applies uniformly across all depot locations, with local adaptations to reflect state-specific regulatory requirements where they differ from the model Act.
Driver safety protocols include mandatory pre-trip vehicle inspections, fatigue management procedures aligned to NHVAS requirements, documented load restraint training, and site-specific induction requirements for depot and client site access. Hazard reporting is managed through a depot supervisor chain with a 24-hour escalation requirement for serious incidents.
FreightLine's internal WHS committee, chaired by our Head of Compliance & Safety, meets quarterly across all depot locations to review incident data, hazard reports, and compliance against the company's WHS management plan. Annual medical assessments are required for all heavy vehicle drivers as part of our fitness-for-work programme.
Modern Slavery Act 2018
FreightLine Australia Pty Ltd lodges an annual Modern Slavery Statement as required by the Modern Slavery Act 2018 (Cth). The statement is submitted to the Australian Border Force's Modern Slavery Register and covers FreightLine's operations, supply chains, and the actions taken to assess and address modern slavery risks.
Our primary supply chain relationships are with vehicle manufacturers, tyre suppliers, fuel distributors, and fleet maintenance providers. Each supplier category has been assessed for modern slavery risk, and procurement decisions incorporate supplier conduct standards as part of our due diligence process.
The 2025–26 Modern Slavery Statement, signed by Managing Director Marcus Webb, is available for download in the documentation section below and via the Australian Border Force reporting portal.
Privacy Act 1988
FreightLine Australia complies with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in Schedule 1 of that Act. Personal information collected by FreightLine — including client contact details, freight manifests, and electronic proof of delivery data — is used only for the purposes for which it was collected and is not sold to or shared with third parties without consent.
Data security measures include encrypted storage, access controls, and regular security reviews. Clients and individuals may request access to or correction of personal information held by FreightLine by contacting our Privacy Officer. Complaints regarding privacy practices may be directed to the Office of the Australian Information Commissioner (OAIC).
Privacy Officer: Catherine Harland, Head of Compliance & Safety. Contact: [email protected]
Online Advertising & Marketing Standards
FreightLine's marketing and advertising activity — including this website, Google Ads campaigns, email communications, and any SMS contact — complies with the following Australian regulatory frameworks and industry codes.
ACMA / Spam Act 2003
All email and SMS marketing communications are sent only to recipients who have provided prior express or inferred consent as defined under the Spam Act 2003. Every marketing communication includes a functional unsubscribe mechanism. FreightLine does not purchase or use third-party contact lists. Consent records are maintained and available for regulatory review.
AANA Code of Ethics
All FreightLine advertising creative is reviewed against the Australian Association of National Advertisers (AANA) Code of Ethics prior to publication. We do not make misleading claims about service capability, pricing, or environmental performance. Advertising is truthful, based on substantiated evidence, and does not use images, language, or implications that would be considered inappropriate under the Code.
ACCC / Competition and Consumer Act 2010
Pricing representations in advertising and on this website reflect actual prices charged. FreightLine does not engage in misleading or deceptive conduct in trade or commerce as prohibited under the Competition and Consumer Act 2010. Comparative advertising (where used) is factually accurate and substantiated. All testimonials published on this website and in advertising material are genuine, verified, and on file per ACCC testimonial guidance.
Ad Standards Community Panel
FreightLine's advertising creative is assessed against the Ad Standards Community Panel's codes prior to any media placement. We maintain compliance with panel determinations and do not produce or publish advertising that would breach the Panel's community standards.
Google Ads & Meta Advertising
Digital advertising campaigns operated by FreightLine or on FreightLine's behalf are configured in compliance with Google's Australian advertiser policies, Google's transport and logistics advertising guidelines, and Meta's advertising policies for Australian audiences. Advertising accounts are reviewed against policy updates at each campaign refresh.
Cookie & Analytics Disclosure
This website uses analytics software to measure visitor behaviour and improve user experience. Analytics tracking operates under opt-in consent, which is collected via a cookie consent banner shown on first visit. No third-party advertising cookies are placed without explicit visitor consent. Analytics data is processed in accordance with the Australian Privacy Principles.
Environmental Claims (Green Marketing)
Claims made by FreightLine regarding environmental performance — including references to Euro 6 fleet standards, route optimisation efficiency figures, and the biodiesel pilot programme — are based on documented internal data. FreightLine does not make unsubstantiated "carbon neutral," "net zero," or "green" claims. All environmental claims comply with ACCC guidance on green marketing and are reviewed for substantiation before publication.
Full advertising compliance statement available as a downloadable document below. Last reviewed: May 2026.
Compliance documents
The following documents are available for download or reference. Physical copies can be requested from our Head of Compliance & Safety.
Audit and reporting programme
An annual internal audit of all compliance modules is conducted by the Head of Compliance & Safety, with findings reported to senior management and available for review by the full leadership team. Internal audit findings are tracked to resolution with documented corrective action timelines.
Third-party NHVAS audits are conducted by an NHVR-approved auditor on the standard three-year cycle. Audit reports are retained for a minimum of seven years and are available to enterprise clients on request as part of their CoR due diligence documentation.
Incident reporting follows a documented chain: initial report to depot supervisor within 4 hours of incident, escalation to Head of Compliance & Safety within 24 hours, and NHVR notification where required by law within the legislatively mandated timeframe. All serious incidents are included in the annual compliance review.